Shipping/Return Policy

Care Instructions 

All items on our site use the best fabrics and treated hardware available. Please be advised that all suits can be worn in the ocean and pool. All swimwear should be hand washed only. Never machine wash, always rinse your suits out with cold water and hang dry. Never use woolite, bleach, or any stain removers. Sunscreens and tanning oils can be harmful to your suit.

 

Shipping

Domestic Shipping

Please allow for up to 24 hours to process your order. The following estimate is the approximate shipping time:

United States Postal Service-- Priority Mail: 2-3 days

International Shipping

We do not charge additional for any custom clearance fees charged by the government. Customer is responsible for customs fees, taxes, duties or any government charges. If the package is refused by the customer for any reason, the customer will be responsible for all customs brokerage charges, duties, taxes and returned shipment back into the United States. 

Please allow for up to 24 hours to process your order. The following estimates the approximate shipping time:

United States Postal Service-- Priority Mail International: 6-10 Business Days

Returns

We want all customers to be 100% satisfied with their purchase. We will provide a full refund of the original purchase price, less shipping and handling charges, back to the original credit card used, in exception for custom swim orders. In the event you would like to exchange an item or would like a store credit please follow the procedures below, under procedures for returns, exchanges or store credits.
  • Returned items must be received in our store within 12 days of the received shipment date (not purchase date) to receive a full refund less shipping and handling charges.
  • All shipping charges for returns, exchanges or store credit will be the responsibility of the purchaser.
  • We reserve the rights to refuse service to anyone that is making excessive returns or exchanges.
  • We are not responsible for any duties, taxes, custom charges or other fees incurred with international shipping.
  • All international sales are final. No exchanges, store credits or returns are permitted.

Procedures For Returns/Exchanges/Store Credits

To return, exchange or receive a store credit, please email us at info@biancacolettiswim.com within 7 days of the received shipment date, this way you can be assigned a return authorization (RA). This number must be clearly written on the outside of your package. Any item sent back without an RA number will be refused.

Be advised, a return authorization (RA) is necessary in order to process an exchange. We will make every attempt to exchange your item for the exact item, color and size requested.

Returned items received in our store within 12 days after shipment date will receive a full refund less shipping and handling.

Returned items received 13-30 days after shipment date will receive a store credit less shipping and handling charges.

Any items received 30 days after shipment date will be refused. No refund, store credit, or exchanges.
All returned items must have original tags attached. By law since swimwear is intimate apparel all returns and exchanges must be unworn, no damages and not laundered. If the suit has any of the above it will be returned to the customer at their expense.

If your initial purchase is subject to a store credit, the full amount of the credit will be available for your next purchase. If your next purchase is less than the existing store credit, the remaining balance will be available for future purchases. No money back returns. If your purchase is more then the store credit amount your card will be charged for the difference.

Once any tags are removed from an item we can not issue a refund. No exemptions.

All special orders and pre-orders will be charged at the time the order is placed. These items are returnable for store credit only.

Shipment dates for special orders and pre-orders may vary, no refunds will be issued due to items not being shipped by estimated dates. 

Privacy Policy

We respect your right to privacy. Bianca Coletti only collects the information necessary for us to complete your order or to contact you regarding the status of your order.

Bianca Coletti will not sell or share your name or personal information.